Frequently asked questions (FAQ)

Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the Saamaan.pk, please feel free to e-mail us at support@saamaan.pk

Q. How do I place my order?

A.

• Click on the product you want to buy.
• Click on “Add To Cart” option.
• You can add multiple product on the cart by opening different product and add it to the cart.
• After that click “Cart” on the menu bar.
• Scroll down and click “Proceed to checkout”.
• Fill all the billing detail and check Order detail (including total cost).
• Click on the “Order place” button below the form.
• Hence, you order is placed and you will get a confirmation email of your order detail.
• You can receive your order in Cash On Delivery(COD) method.

Q. How do I cancel an order on Saamaan.PK

A. To cancel your order Login in to your account. For the guest users they can call our helpline during office hours to cancel their orders. You can also cancel order during the final confirmation call.

Q. What is your returns policy?

A. For return policy visit the “Return Policy” form.

Q. What is your refund policy?

A. For refund policy visit the “Refund policy” form.

Q. What is your shipping cost?

A. Our shipping cost is Rs 250/-

Q. Which service you use for shipping?

A. We use “M & P , TCS and Leopards Courier Services” for shipping.

Q. What is your time to deliver?

A. We deliver in 2-3 working days after confirmation call.

Q. How to order an out of stock product?

A. You can pre-order any product that is out of stock by contacting us through call or email.

Q. How to get free shipping on my order?

A. Over 4999 Rs shopping there is a option you select "FREE SHIPPING" "Except Flash Sale products"